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At Aintree University Hospital NHS Foundation Trust, we believe that it essential to listen to people's experiences of our services.

This can help us to understand what we do well and the things that we need to improve.

How you can tell us about your experience

You can tell us about your experience in various ways:

On the Wards

Complete a comment card, available on wards and departments or pass your comments onto a member of staff

Patient Advice and Complaints Team

Speaking to our Patient Advice and Complaints Team either by visiting the helpdesk located near to the main entrance of the hospital or calling 0151 529 3287 / 2400.

Further information about our Patient Advice and Complaints team can be found here 

Become a member

To help ensure we achieve our aims we need our patients, visitors, carers or members of the public who have an interest in healthcare to become a foundation trust member of the trust or even become a governor

The NHS Friends and Family Test

The NHS Friends and Family Test is a simple question that patients across the country are asked about the care they have received.

Patients are asked: “How likely are you to recommend our service to friends and family if they needed similar care or treatment?” with patients able to choose from a number of responses ranging from ‘extremely likely’ to ‘extremely unlikely’.

The test is asked of all inpatients, outpatients and those attending the Emergency Department.

To find out more about the NHS Friends and Family Test and see the Aintree’s results, please see the Friends and Family Test results page 

The results are also published on the NHS Choices and NHS England websites.

Via the internet

Using the NHS Choices website

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